Souf Crowns is currently enforcing a strict no-return policy, however exceptions are made. Please read the entire article below to learn more.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at info@soufcrowns.com. Please note that returns will need to be sent to the following address:

Name: Nolan Y 

Street: 4925 Marcus Ave 

Apartment: Apt 3421 

City, State, Zip: Addison TX 75001 

Country: United States of America 

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@soufcrowns.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Stolen goods

Please note that we are not responsible for items stolen or lost after delivery confirmation. Delivery confirmation serves as proof of delivery, and we cannot provide refunds or replacements for items stolen or lost after this point.

If your item is stolen after delivery, we recommend filing a claim with the shipping carrier or local authorities. For assistance with this process, please contact us at soufcrowns@gmail.com

By purchasing from our website, you acknowledge that you have read, understood, and agreed to this policy.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Used Hats

All hats labeled USED in the title of the product are non-refundable under any circumstance. The only time a return may be made is if you are sent the wrong product. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@soufcrowns.com